emotional labour

WHO BENEFITS FROM EMOTIONAL LABOUR?

by Kornélia Lazányi Emotional labour is an essential requisite in most professions. It is present wherever performance of work involves interactions with colleagues and/or customers. Emotional labour produces multiple positive consequences for organizations, such as constant performance by employees, uniform image, and regular, satisfied customers. Of all effects of emotional labour…

ORGANIZATIONAL CONSEQUENCES OF EMOTIONAL LABOUR IN MANGENENT

by Kornélia Lazányi Emotional labour, as a self-contained field of research, is only three decades old. This study aims to summarize key findings from investigations of the last ten years in an attempt to provide a reference for interpretation of organizational emotions and the organizational aspects of emotional labour. It makes…